Grenfell Support News, Issue 15, March 23, 2018

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23 March 2018 I Issue No: 15

Grenfell Support News

Extra help and support
for those struggling with
drugs and alcohol

Two new'Navigators' have been funded
by the Council for six months to work as
part of the Drug and Alcohol Wellbeing
Service (DAWS) run by the charities
Blenheim and Turning Point.

The two Navigators are specialist drug
and alcohol workers who have been in
post since December last year, to work
specifically with the Grenfell community
at locations convenient to them, including
at The Curve Community Centre and
Notting Hill Methodist Church.

So far they have helped 14 people that
were directly affected by the Grenfell
tragedy access drug and alcohol
treatment. They complete an initial
assessment and signpost people to the
best service for them be that a detox, a
rehab or counselling and support.

The Navigators also support people with
their general health and wellbeing needs,
including help looking after their mental
health, support getting food and access
to stopping smoking services. They co¬
ordinate with other professionals across
the borough to provide help for people in
these and other areas.

As part of the Navigator service, DAWS
and charity Change, Grow, Live (also
funded by the Council) also provide
drug and alcohol awareness training
for other health professionals
working with individuals who have
been affected in North Kensington.

For example, those working in mental
health and domestic violence.

Jane Palmer, Blenheim Senior
Navigator, said:

"I have been working locally for seven
years and love the community spirit and
people. We are here to help you, even if

you just want to ask a question or need
information about something, call or pop
in for a chat. We won't judge you and will
provide free and confidential support to
whoever needs it."

Jas, who has recently started accessing
the local drug and alcohol service
through the Navigators, said:

"From the minute I told the social worker
I needed support it was there. The
team were really responsive and my
assessment was done at Notting Hill
Methodist Church, just over the road
from my house. Within a week I was in
treatment and although it is early days
I am doing better and really appreciate
the support."

Navigators are here for anyone
affected by the Grenfell tragedy, if you
need support, advice or information
about your or someone else's drug
or alcohol use.

Available each week at these locations:

• Mondays from 3.30pm to 7.30pm
- Notting Hill Methodist Church,
240 Lancaster Road, London
W11 4AH

• Wednesdays from 1 pm to 5pm -
The Curve Community Centre,

10 Bard Road, London W10 6TP

The Navigators are part of DAWS (Drug
and Alcohol Wellbeing Service) which
is open seven days a week at Acorn
Hall, 1 East Row, W10 5AR. DAWS
has supported over 1,800 people in
Kensington and Chelsea since it began
in 2016.

Call Jane on 07850 773696 (available
until 8pm Monday to Friday) or email,
northken@DAWSIondon.org

IN THIS EDITION

2 Financial guidance offer
from Citizens Advice
Kensington & Chelsea

2 Grenfell Health and
Wellbeing services

2 Resident discuss the
future of Lancaster West
with top architects

3 Compensation period
extended until

30 April 2018

3 Activities Programme
at The Curve
Community Centre

4 Support services on offer
4 Housing update

4 Help with moving
4 Care for Grenfell

Council to hold Mayor's
Community Awards for
North Kensington

Kensington and Chelsea Council will be
holding a Mayor's Community Awards
ceremony for North Kensington in
autumn 2018.

Members of the North Kensington
community are encouraged to come
forward and nominate their fellow
residents who helped support the
community in a tremendously difficult
time following the Grenfell tragedy.

Thousands volunteered, helped and
donated right across North Kensington
and their reaction to the tragedy
inspired many more across the country
to do the same. That is why we are
holding these one-off awards which will
recognise both individuals and
organisations who showed incredible
courage, generosity, and community
action following the tragedy.

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Grenfell Support News

23 March 2018

Financial guidance offer from Citizens Advice Kensington & Chelsea

Kensington 8< Chelsea Citizens Advice
Bureau has set up a specialist team to
support all residents affected by the
Grenfell tragedy, who have since
received charitable payments or
may receive payments in the future.

They are able to offer advice on
the following;

• Money Management (budgeting
and maximising income)

• Long term investment and saving
options

• Managing housing costs (rent or
mortgage payments and Council
Tax charges)

• Setting up new utility contracts when
moving into new accommodation

• Money advice

• Advice on benefits

• Help to identify potential financial
abuse and strategies for dealing
with this

• Specialist advice including housing,
debt, benefit and employment advice

Appointments can be arranged at times
to suit residents, including visiting you in
your home, at the Friends and Family
Assistance Centre (FFAC), The Curve
Community Centre, 10 Bard Road, W11
6TP and other community venues.

You can contact specialists Bella
Campbell or Angela Sheeran directly for
help or ask anyone supporting you such
as your Key Worker to contact them on
your behalf. Your details will be kept
confidential to Citizens Advice and will
not be shared with other agencies.

Bella Campbell
Telephone: 020 8962 3493
Mobile: 07588706343
Email: bella.campbell@
kensingtoncab.org.uk

Angela Sheeran
Telephone: 0208962 3491
Mobile: 07588755560
Email: angela.sheeran@
kensingtoncab.org.uk

Kensington 8< Chelsea Citizens Advice
has also been working with the
Department for Work and Pensions
(DWP)to make the process of claiming
Employment Support Allowance (ESA)
and Personal Independence Payment
(PIP) as simple as possible for people
affected by Grenfell.

For further advice and support with
making a claim visit the Citizens Advice
office 2 Acklam Road, W10 5QZ,
Monday, Wednesday and Friday
9.30am to 12pm or see a specialist at
The Curve Community Centre,

10 Bard Road, W11 6TP, Monday to
Friday, 10am to 11am and 5pm to
8pm. There is also an outreach session
held at Rugby Portobello Lunch
Club, 221 Walmer Rd, W11 4EY,
Monday and Friday, 12pm to 2pm
term til

Resident discuss the future of Lancaster West
with top architects

Earlier this month, over 150 residents
from the Lancaster West Estate
attended the latest Ideas Day event at
Kensington Leisure Centre to discuss the
refurbishment of the Estate. They met
with top architects who had previously
taken residents' ideas and created initial
plans for improving the Estate. The
event, co-organised with the Lancaster
West Residents'Association, is part of
the resident-led design process that's
aiming to involve everyone on the Estate
in making decisions about the future of
the Estate.

There were clear calls for urgent work
including improving the Estate's heating
systems and increasing community
safety by installing more CCTV and door
entry systems. Plans for improving
rubbish and recycling services around
the Estate were also prioritised as an
early project. Another call was for a local
lettings policy to help residents move
within the Estate. Many residents
demanded a general improvement in

the repair work taking place around the
Estate. The Council is already working
hard to speed up the repairs work and
make it more convenient for residents.

The multi-million refurbishment of the
Estate aims to create a model social
housing estate. Every block on Lancaster
West had individual plans made for it to
improve both residents'flats and to the
common areas around the Estate.

For more information, please visit:
lancwestrefurb.com

Grenfell Health and
Wellbeing services

The Grenfell Health and Wellbeing
Service is a free and confidential NHS
service for children and adults who
were affected by the Grenfell Tower
tragedy. The Service provides a range
of psychological therapies and
support to help you feel better if you
are feeling traumatised, unable to
sleep, having memories or pictures of
the event unexpectedly popping into
your mind, or feeling anxious, stressed
or worried.

Website:

www.grenfellwellbeing.com
Email: grenfell.wellbeingservice@
nhs.net

Telephone: 020 8637 6279

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Grenfell Support News

23 March 2018

Compensation period extended until 30 April 2018

The Council has agreed to extend the
rent and service charge compensation
period from 1 April 2018 to 30 April
2018 to residents who are living at home
on The Walkways, Bramley House,
Treadgold House and Verity Close.

We previously agreed to pay
compensation to residents living on the
Walkways, Bramley and Treadgold
House, and Verity Close due to problems
with services on the Estate since the
Grenfell tragedy. The compensation was
set at 50 per cent of rent and service
charges to tenants, and 50 per cent of
service charges to leaseholders living at
home on the Walkways.

The compensation also paid 15 per cent
of rent and service charges for tenants
and 15 per cent of service charges for
leaseholders living at home in Bramley
House and Treadgold House and
Verity Close.

We have made some good progress on
services on the Estate. However we are
aware there is still work that needs to be
done. This includes opening up the
rubbish chutes, which is due to be
completed during April while a working
door intercom system is expected to be
up and running by the Summer.

Additional fire safety works are due
to be completed by April/May 2018.
The ongoing fire safety work so far
includes the installation of fire curtains
and fire doors. The bulk of this work
has been completed. Fire Marshals
are still on site, and overall site access
has improved.

The wrapping of the Tower, which is
managed by the independent site team,
will be completed on lOJune 2018.

We have written to affected tenants and
leaseholders with more information. If
you require any more information, you
can call 020 8206 7525

Activities Programme at The Curve Community Centre

Monday 26 March

• lOam-lpm - Five-week textile
course (please book)

• 12pm-3pm - More learning and
play (please book)

• 3pm-5pm - ESOL CV and job search
workshops (please book)

• 5pm-7pm - Homework Club
(ages 11-16)

• 5pm-7pm - Young people's support

• 6pm-8pm - ESOL - English for
beginners classes (please book)

« * ft •

The Creche's opening hours are:

Monday and Tuesday:

10am-12pm f 1pm-3pm

Wednesday and Friday: 10am-5pm
Thursday: No creche provision.

Stay and Play: 1pm-3pm

The Creche is for parents attending
appointments or courses at the Curve.
Other Curve users are also able to use
the creche space when attending an
event or activities. To book, please email:
Semira.Hassen@rbkc.gov.uk

Tuesday 27 March

• 9.30am-12pm - ESOL - English for
Beginners (please book)

• 10am-3pm - Fouzia's Sewing Club:
Sew, Stitch and Knit

• 10.30am-12.30pm - Helping
children deal with loss

• 12pm-2pm - Money management

• 12pm-2pm - ESOL - English for
beginners classes (please book)

• 2pm-4pm - How to manage stress

• 5pm-6pm - Children's yoga
(ages five-12)

• 6pm-7pm - Adult yoga

Wednesday 28 March

• 10am-12pm - Coffee morning

• 1pm-3pm - Life coaching
(please book)

• 4pm-4.45pm - Healthy snack time

• 5pm-7pm - Homework Club
(ages five-11)

• 6pm-8pm - ESOL - English for
beginners classes (please book)

Thursday 29 March

• 10.30am-12.30pm - Helping
children deal with loss

• 11am-12pm - Baby massage
with Semira

• 1pm-3pm - Messy Play with Linda

• 2pm-3pm - Chair yoga (drop-in)

• 2pm-4p - ESOL CV and job search
workshops (please book)

• 4pm-4.45pm - Healthy snack time
(12 places available - drop-in)

• 4pm-6pm - Therapeutic arts with
Emily (ages five-11)

Friday 30 March

• 9.30am-11.30am - English
communication and conversation
class with Midaye

• 1pm-3pm - Parent support drop-in

• 4pm-4.45pm - Healthy snack time
(12 places available - drop-in)

The Curve Community Centre opening
hours are 10am to 8pm Monday to
Friday and 11am to 6pm on weekends.

Some sessions need to be booked
in advance to secure your place, so

email thecurve@rbkc.gov.uk and they
will confirm your reservation by return.

For a full list of events visit

grenfellsupport.org.uk/
thecurve/events

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Grenfell Support News

23 March 2018

Support services
on offer

Anyone who would like to speak to the
police in relation to the investigation
into the fire is asked to contact the Met
Police on 0800 032 4539

Important Contacts

Cruse Bereavement Care

Call the Freephone helpline on

0808 8081677 or email
helpline@cruse.org.uk.

The helpline is open Monday-Friday
from 9.30am-5pm. Extended hours
Tuesday, Wednesday and Thursday
evenings, until 8pm.

Replacement UK passports, visas
or immigration queries

Call our advice line on 0300 303 2832.
The line is open 24 hours.

Air quality and smoke exposure

If you have concerns about
any symptoms, please see
your doctor or call NHS 111.

Housing support

If you have any questions about
housing or want to find out who
your housing officer is please call

0800137 111 or 020 7361 3008

Victim support

Call 08081689 111 for practical and
emotional support, or visit

victimsupport.org.uk. The line
is open 24 hours a day.

The Grenfell Muslim
Response Unit also offers additional
support. Find out more byemailing

info@gmru.co.uk

You can also get physical and mental
support at The Curve Community
Centre. Call 07712231133

Hestia, Central and North West
London NHS Foundation Trust,
and the Drug and Alcohol Service

are based overnight at the Notting
Hill Methodist Church, Lancaster
Road, from 10pm to 8am.

Pop in for a chat and support.

Housing update

Grenfell Tower and Grenfell Walk

Grenfell

support

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Help with moving

The Westway CT Van is now available to
all former residents of Grenfell Tower
and Grenfell Walk to help them move.

The Westway CT Van can be used,
free of charge, to move your belongings
from one address to another or to
collect goods purchased and
donations offered.

To find out more information or make an
enquiry visit: westwayct.org.uk/
services/transport/westway-ct-van

r — — — — — — — — — — — — — — — — — — — — — -|

1 Care for Grenfell i

The Care for Grenfell team helps anyone who has been affected by the Grenfell |
tragedy and offers a single point of access to all Council services and support.

' This phone line is open from 8am to 8pm and also provides an out-of-hours
' service which can be reached on the same number.

Call: 020 7745 6414 | Email: careforgrenfell@rbkc.gov.uk

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